The concierge is the first point of contact for residents and their guests and thus can set the tone for the building The concierge staff at The Elan are fully focused on the quality of service and presentation required in today's modern high-rise buildings. With a friendly helpful attitude they are ready to assist where ever possible. The concierge can be contacted on 02 9326 0077 or via email. The concierge company is Le Concierge Pty Ltd.
Some of the concierge duties include
Handling mail and deliveries
Coordinate the moves in the building
Placing protective covering on lifts during moves
Attend to all building emergencies
Allocate the visitor parking
Minding of apartment keys
Providing access to cleaners and tradespeople
Supervise special deliveries
Maintain the tidiness of common areas
Manage the arrival and departure of guests
Handle noise complaints
Changing of the recycling bins and waste skips
Monitoring of the surveillance cameras
Each day and night there are many trips made around both the car park and the external of the building by the concierge. The concierge looks into all areas and checks all doors. This helps increase the security for the residents of The Elan. Also through the night the concierge checks the entire building, top to bottom, for issues such as security, defect, OH&S and tidiness.
The Elan has a very progressive reception area. The security access system along with the digital surveillance monitoring and recording systems are up to date with modern technology. Also the computer programs used by the concierge staff in their daily duties have been designed specifically for the needs of The Elan. For the concierge calling up information is only a few clicks away. This all assists the concierge staff in providing a high quality service and security to the residents of The Elan.